I find this establishment to be shameful and terribly inadequate! Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . I would say my expectations are high. Prices are subject to change. We did daily walks in the park and enjoyed the route around the large lake. She is such fun! Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! We stayed at this hotel in January and had a great stay. Traditional Neighborhood Italian with homemade pastas and flatbread pizzas. Revel in refined luxury at JW Marriott Essex House New York. Central Park is outside the front door and the upper west side and midtown attractions are a short walk away. The hotel restaurant was closed. Arrived and checked in and was sent to a room that . We had a decent view of Central Park but our windows were filthy pretty much ruining the view. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. JW Marriott Essex House New York. Finally our third room was acceptable but we had other problems. In the Southgate bar we saw former sluggerReggie JacksonandMike Shanahan, former coach of the NFL's Denver Broncos. Conveniently located restaurants include La Grande Boucherie, Loi Estiatorio, and Patsy's Italian Restaurant. We enjoyed beautiful views and could even see famous Wollman rink in Central Park right from our window! Taxes and fees that are shown are estimates only. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. Nothing I can do. There, you're likely to see a mix of business travelers and vacationing families. Upon arrival, the hotel had no bellman to help with luggage.Also this alleged five star hotel has almost no service. We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! Many travelers are interested in one particular factor the neighborhood. Theres over 17,500 square feet of meetings space, as well as a 24-hour business center with copying and printing services for a fee. We were given a room after a long flight that had been flooded the night before. Did not try the dining options but lots of great nearby restaurants, Roc_OnVaca, Thank you for taking the time to let us know about your experience while staying with us. I have shared your experience with our team. Sheryl Crowhas been photographed walking out of the golden doors, andAngelina Jolieis rumored to own a penthouse here. This room was like an icebox box - literally. Our problem was just . You should pay a bit extra and to have a view of the park. The front desk clerk said that our room as available- great!- and we could go straight up. She was clearly new and not well trained. I am sorry if this was missed during the booking of your reservation, we try to be as transparent as possible since we understand how important these amenities are to our most valued travelers. I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. This two-hour self-guided walking tour highlights hidden gems within the park. I enjoyed my short stay . maytef245, Thank you for taking the time to let us know about your experience while staying with us. When I told the front desk they said a manager would contact me. The Staff was extremely professional, cordial and accommodating. The concierge breakfast buffet amenity for elite members may be about the best in the country. Do not stay here! Enjoy free WiFi, a full-service spa, and breakfast. Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself.On top of the lack of service, there is the atrocious attitude of service. I just booked a standard room for my husband and I, but was pleased to check the app the day before my trip and discover that I had apparently been upgraded to a Central Park View room. We love every time of the year!) For a five star hotel that charges on average $650/night this was by far the worst experience I have ever had, bar none. Treat yourself to SOUTHGATE Bar and Restaurant for on-site dining and mouthwatering American cuisine. Used award points for some. But jostling for a view while braving the chilly November weather is hardly the ideal way to enjoy the spectacle. Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. JW Marriott Essex House 160 Central Park S, New York, NY 10019 Units 12 Agent listings 0 Other listings $949,000 1 bd | 2 ba | 850 sqft For sale - Unit 1029 Listing by: Brown Harris Stevens $1,049,000 1 bd | 1 ba | 740 sqft For sale - Unit 1020 Listing by: Oxford Property Group $1,049,000 1 bd | 1 ba | 705 sqft For sale - Unit 1151 Even when open it is the worst breakfast I have ever had at a JW. Tourists also flock here during Thanksgiving, as several rooms have fantastic views of the Macys Thanksgiving Day Parade. JW Marriott Essex House 160 Central Park South New York, NY 10019 Condo in Central Park South 182 Units 42 Stories 1930 Built Sales listings: 14 active and 363 previous Rentals listings: 11 active and 676 previous Documents and Permits: 531 documents more about the building Price History Real old-world charm and ambiance. Each features two spacious bedrooms, lavish living areas, ornate, spa-style bathrooms, Art Deco craftsmanship, and private terraces with stunning views of Manhattan and Central Park. Located 3.4 mi (5.5 km) from the airport, JW Marriott Essex House New York offers a great location, putting you within just a 10-minute walk of Central Park and Broadway. Staff does their best despite the circumstances. We were given a room after a long flight that had been flooded the night before. I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience. My 2 night stay at JW Essex House exceeded all expectations. I then had to call Essex House AGAIN and speak to someone in Accounting and ask that the email showing the refund be sent to me immediately. I finally received a call from Madelyn in the GM's office who told me a refund was being issued to my card that day and it would show up in 5-7 business days. We had vowed after our prior less than stellar experience that we wouldn't come back, but they had the best rate in the area, so I gave them another try. In Room Entertainment - 46-inch LCD TV, premium channels, and iPod dock. Tripadvisor performs checks on reviews. laura.burton@marriott.com. Service was fine and friendly. The Essex House is also one of New York's go-to luxury hotels for notable names. But if you are a JM Marriott and charging $500+ per night then I expect a nicer property and full amenities. This 4.5-star hotel is 0.6 mi (0.9 km) from Broadway and 0.6 mi (1 km) from Times Square. Food and Beverages - Room service (limited) and minibar (fees may apply). The customer service here is exceptional!!! Not worth the $$$ at all! The Executive Lounge offers an array of freebies, including continental breakfast, evening hors doeuvres, and all-day non-alcoholic beverages. In New York, the average nightly rate for 5 stars hotels is $1,131. one day well be back to this stunning hotel! Adjacent is the 24-hour fitness center that, although it is rather compact, offers a good array of cardio and strength-training machines. The room was the typical tiny NYC size. This stylish urban boutique hotel in New York's Garment District is located in a historic building that was once a tea salon and hat factory. Also a lie, and I have the confirmation email to prove it. For a NYC hotel, the rooms are substantial in size! The real fun with this hotel started after I checked out. Insider Tip The concierge has personally curated a unique tour of Central Park. We went to the front desk they gave us another room. We were only there for 2 nights for family wedding. The menu at DANIEL is a symphony of the seasons, inspired by the traditions of French culinary heritage. Tripadvisor performs checks on reviews. Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. Marriott Proprietary Information. We were given a room after a long flight that had been flooded the night before. Unfortunately, my favorite restaurant in house ( Southgate) is still closed although theres plenty of restaurants nearby, walking distance to the Columbus circle. In hospitality, JW Marriott Team, Hotels near JW Marriott Essex House New York, The Leading Hotels Of The World in New York City, Tapestry Collection by Hilton Hotels in New York City, Romantic Boutique Hotels in New York City, Hotels near Exhale Spa - Central Park South, Hotels near Official Central Park Horse and Carriage Rides, Hotels near Central Park & Environs Walking Tours, Hotels near 59th St Columbus Circle Station, Hotels near 66th St Lincoln Center Station, Hotels near Mannes College The New School for Music, Hotels near New York Institute of Technology, Hotels near Lia Schorr Skin Care Training New York, NY, Hotels near Mandl School, The College of Allied Health, Hotels near Alvin Ailey American Dance Theater, Hotels near John Jay College of Criminal Justice, Hotels near American Musical & Dramatic Academy New York, NY. The JW Marriott Essex House features a total of 17,544 square feet of meeting space across 14 different meeting rooms. There are nine subway lines within two blocks of the hotel, which makes getting to other sights farther afield -- including Grand Central Terminal, the Empire State Building, and Brooklyn Bridge easy, fast, and cheap. We still do have our Marriott platinum status. The JW Marriott Essex House New York proudly stands on Central Park South. We hope our outlets will be reopened in time for your next visit. Bryant Park is a short 20 minute walk through Times Sq. Reserve a connector room or suite and expand the living space for your family, friends and groups. Restaurant with limited menu (no soup at all). New York City, New York 10019. The Essex House is a business-friendly hotel that offers a wide array of convenient perks for those traveling for work. $40!!!!!!!!!!!!!!!!!!!!! With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. JW Marriott Essex House New York Features, 160 Central Park South, New York City, NY 10019, We had an incredible one-night stay in Essex House for New Years Eve. Thanks JWMEH! The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. Imagine my surprise the day after I check out when I discover that my free night and 15k points have been refunded to my account, and the hotel billed me for $1022!! Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. We came to NYC from the UK to celebrate our daughter's significant birthday and our wedding anniversary. For a special occasion, indulge in our rooms with terraces overlooking Central Park. Great amenities; great restaurant/bar, and food. The only person who seemed to be even remotely interested in trying to assist me was Vuong in Accounting with Essex House. Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: Dinner. If the refund does not appear on my credit card in the stated time, I will be filing a dispute with my credit card company for fraud. Top room amenities include air conditioning, a flat screen TV, and a desk. If you're a regular Marriott property during the pandemic and charging $125/nt, then I really don't expect anything more than a clean room. We arrived late at night and in fact it was 3am UK time - the checkin was abrupt and unsympathetic. It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. OMGWhat a great hotel! They did not give me that so had to sleep on the floor. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, and marble bathrooms. Ask KS12-Chicago about JW Marriott Essex House New York, Ask portlandmom12 about JW Marriott Essex House New York, Ask Sigler4267 about JW Marriott Essex House New York, Ask onobed about JW Marriott Essex House New York, Ask betterthanMichelin about JW Marriott Essex House New York. I then called Marriott again and, after being hung up on while transferred three separate times, reached a supervisor who told me she'd have the manager of Essex House call me that day. Crowne Plaza Times Square Manhattan, an IHG Hotel. The dining room attendant had us smiling and laughing when we arrived for breakfast. There was a king size bed with a leather clad bed-head plus an ottoman at the foot of the bed.
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