Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I'm confused. The original face. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. The tickets were listed and sold for $267 in total. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 7.1 Ownership of Intellectual Property. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Please note this does not include any VAT that may be payable on fees We are required to pay. and how does an unforeseen circumstance suddenly make you require tickets to a concert? The OP never checked properly on either of their accounts if the listings were cancelled. Click here to get notifications about new complaints of Viagogo. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. 2.10 Seller's Confirmation. To Whom this may concern I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. The tickets through Viagogo cost me over 300 sterling. 2.18 Merchant Description. 2.6 Pricing Formats. I have repeatedly been ignored. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 6.6 No Agency. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. After reading a lot of negative reviews, I had second thoughts. we are looking into it, had to call back again to be told still looking into it ! You may only use the Services if You can legally enter into and form binding contracts. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. To post a ticket for sale on viagogo You must first register with the Site. 2.16 Claims under the viagogo Guarantee. Such notice shall be deemed given one business day after the email is sent. 9 Jun 2022 . 7.3 Additional Policies. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. For Customer Service enquiries, please visit our help centre. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. I confirmed the sale and wanted to ship the tickets over. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. viagogo charge for cancelling sale; blog Tech. What is the viagogo complaint handling process? This comment was posted by a verified customer. ; . Please remember that you will not be paid for this sale. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Welcome to viagogo's online ticket exchange (the "Site"). Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. At no time do We provide the Buyer's payment information to the Seller. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. 2.9 Seller's Confirmation Obligation. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. We may also first deduct any amount you owe us from any amount we owe you. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. mrs browns boys show tickets - no tickets. . Subscribe. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. To be a member of this Site, You must agree to accept the terms in this Agreement. I demand to speak to a manger or someone in charge immediately How do I change the email address on my account? This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. We take no responsibility for such issues. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Please contact me via email or call me. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. You may find other users information to be offensive, harmful, inaccurate, or deceptive. ComplaintsBoard.com is a leading complaint resolution website on the Internet. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. All sales and bids are final. I haven't received an email confirming my order. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. If tickets are not consecutive, then the Seller must create a separate listing. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Note that Your payment may be withheld if you violate this clause. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Editor, Marcus Herbert. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.5 VAT on Seller Proceeds. 7.2 Copyright. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 1.3 viagogo Guarantee. Copyright 2017 viagogo. How do I unsubscribe from your newsletter? This is misrepresentation. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. So why is it my responsibility that the buyer must go to the event having bought the tickets? Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. After reading a lot of negative reviews, I had second thoughts. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. . As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). Can I pick up my tickets instead of having them shipped? Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. If You do not qualify, do not use the Services. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. I want my money back how do I go about this? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. When I first saw the tickets on your site the price given for these were30 so 60 for two. Tickets may be substituted with comparable or better seat locations with the Buyers approval. order was cancelled! 17th February 2017 - confirmation of ticket purchase Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I called back of which a different agent explained the situation and no tickets were available. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. 5.1 Investigations. 7.5 Miscellaneous. 2.13 Ticket Information. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. 2.15 Substituted Seat Locations. PREAMBLE As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? In its FAQ for Can I cancel my sale? This does not prevent us from varying these terms without reference to them. 1.4 Modification. As you could not provide the tickets for your sale 9799872, we have had to cancel this. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. viagogo charge for cancelling sale. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Viagogo probably had to manually procure tickets on eBay or something. Additional information can be found in our FAQs and on the ticket details pages. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. As far as viagogo are concerned person A can not cancel listings on person Bs account. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Note that this is separate from any VAT viagogo is required to charge on its fees. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 6.11 Permitted use. 3.4 Indemnity. We may investigate complaints and violations of our policies. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. missing persons national parks. I don't know if I need to talk. 2.8 Payment Authorisation. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. 4.3 Sellers Shall Not Include Promotional Material with Tickets. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 6.2 Waiver of Consequential Damages; Liability Limit. Note: this address is not the Customer Service address. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. Can I cancel or change my purchase? Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. 2.12 Ticket Fulfillment. Can I buy tickets that are personalised with someone else's name on them? 6.4 Release. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. There are still plenty of tickets available on the official site. 6.5 Tax Indemnity. 6.1 No Warranty. To post a ticket for sale on viagogo You must first register with the Site. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip To sell tickets, a Seller lists the tickets in the Site database. Viagogo says I've been paid but the bank transfer never took place. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. viagogo charge for cancelling sale. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). How Is Technology Changing How We Treat avarey947? You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. By Posted cordelia movie spoilers In the term oxidizing means whmis. Invalid tickets are defined as anything where buyers are refused entry. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Such notice shall be deemed given one business day after the email is sent. It states that if an event organiser offers tickets to . You also agree not to separately contact the Buyer at any time for any reason. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. 2.6 Pricing Formats. 2.13 Seller Payment. ; ; You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. To list as a Seller, You must provide a valid credit or debit card.
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